Omnivise Remote Services

Field workers can start collaborating with a back office expert via the PMG kit, a powerful windows based tablet coupled with movable body cameras and noise cancelling headsets empowered by a secure cloud-based encrypted software.

The baseline of a fast remote servicing is a secure collaboration. All calls, videos, text messages and screen share contents are transmitted in encrypted form via the Siemens own cloud-based Circuit Expert messenger. 

With augmented reality Siemens’ Omnivise Remote Services is re-inventing the way field service is performed. By using this powerful hands free device, field workers can be guided through procedures, access necessary documentation, and video collaborate with back office experts.

Bring the internet to the site with an industrial-grade router that enables setting up a secure local internet infrastructure. The PGU enables you to connect your on-site devices (e.g. the PMG) to the provided Wi-Fi network or a LAN port. 

Remote Field Expert is a one-stop address for customers to receive fast expert support for operation and maintenance. For this offering, remote communication will be enabled by setting up a secure video collaboration environment. This way, a person on-site who is wearing a PMG can be advised by an expert, e.g. to execute operations or maintenance tasks. If necessary, the RFE can involve further experts remotely to help solving the customers’ issues.

The aim of the Major Remote Outages is to enhance existing Siemens Gas and Power Services by remotely guiding the on-site maintenance personnel by Siemens experts throughout the entire service outage. Various Remote Expert Services are additionally available.

The remote minor inspection can help reduce the presence of OEM personnel on site to an absolute minimum, whilst keeping all benefits of a full OEM expertise. In case of unexpected findings, remote minor inspection supports fast access to engineering resources and parallel execution of tasks.

This service package focuses on supporting the customer by restarting the power plant out of standby operations. This includes situations where the customer needs support with troubleshooting unexpected issues during the startup.

After requesting startup support, Siemens Field Service Hotline will respond and provide full expert support remotely. The customer is involved on-site using the ORS components and will execute the job according to expert advise.

The Remote Technical Field Assistance (RTFA), is an Engineer or Field Service representative that renders advice and makes recommendations to customer personnel on Siemens rotating equipment and auxiliaries based on Siemens procedures, drawings, and information obtained from Siemens home-based facilities during standard maintenance of existing, and installation of new, Siemens units. During the sessions there is a direct access to the back-office expert granted.

The Remote Guidance is a service offering, that provides customers with technical support due to the included 24/7 service desk. Support from experienced field personnel with the full back-up of the OEM with access to drawings, designs, software records, product improvements, etc. is ensured. There is also the ability to connect to the control system via a remote monitoring service (if activated) to review faults in real time.