Customer Services in Marine Operations

Always safe on the open seas. Supporting the life-long operational challenges, Siemens Energy Marine Customer Services keeps your vessel operating safely and reliably. After all, only a working vessel generates revenues. Rely on our global and competent world-wide service network in the event of more complex needs - at port or at sea - and optimize the operability of your vessel.

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Drawing on its experience, Siemens Energy developed and established a well-structured long-term service set-up for supporting ship owners and operators around the world.  Designed as a proactive partnership, SISHIP Life Cycle Management comprises individually tailored service contracts which cover the specific key elements providing portfolio offerings like corrective, preventive and predictive services as well as asset management support.

Service Portfolio:

• 24/7 Stand-by Service
• Maintenance
• Unplanned Services
• Remote Support Services
• Logistics
• Proactive Obsolescence Management
• Modernizations
• Upgrades
• Professional (e)-Trainings

An important enabler for professional and transparent asset management support is SISHIP EcoMAIN. This comprehensive solution represents the latest developments in advanced digitalization within marine operations including enabling truly comprehensive services via Remote Support App – to name the least of several customer and operator support options.

Within the framework of digitalization SISHIP Life Cycle Management covers even professional e-Training methods for crews by use of ever increasing virtual reality applications.

Following the demand for digitized services Siemens Energy is realizing the latest achievements in augmented, virtual and mixed reality applications for maximum service support and efficiency.