Remote Diagnostic Service (RDS) and Operational Service Desks

Customer Technical Support for oil and gas and industrial rotating equipment

Availability and reliability are among the most crucial parameters for the economical operation of your equipment. The potential to achieve high reliability doesn’t just depend on the performance of the equipment itself; it also relies heavily on efficiently managing any operational issues that may occur. By combining the proactive functions of Remote Diagnostic Services and the reactive functions of our Operational Service Desks, we’re aiming to maximize the availability, reliability, and performance of your rotating equipment and machine trains. And this is only possible when there’s a continuous and secure data exchange – and a close partnership with our customers. By averting trips and preventing forced outages – through the early detection of potential faults and preventive remediation – your equipment’s availability and reliability can be increased.

Proactive and reactive technical support

Our experts from Customer Technical Support are always there to provide you with dependable solutions derived from their extensive experience and in-depth knowledge in monitoring and diagnosing several thousand connected rotating machines worldwide.

You can access these services with our Siemens Energy Long Term Programs FlexLTP or in a stand-alone contract. 

Benefits of Remote Diagnostic Services

Our experts are committed to help you to maintain and safeguard your assets over their entire lifecycle. Through continuous data exchange, we aim for increasing their availability, reliability and performance.

Get an overview of your equipment

Monitor your availability and reliability

Drill down your sensor data

Secure Data Collection

With our myConnect data collector, we collect and transfer machine data reliably and securely, meeting high cyber security standards including ISO 27001, IEC 62443 and NERC CIP.

Did you know...?

Facts & figures about our services

What our customers say

We want to express our sincere gratitude and appreciation for the technical support you provided. Your advice and remote guidance were the key factors in getting the unit back into operation.

Oscar Kidilli, Plant Manager Ubungo II, TANESCO Ltd.

24/7 Siemens Energy Helpdesk for Customer Technical Support

One number for the entire world: +49 911 7044 44 70

Local 24/7 Siemens Energy Operational Service Desks

Customer Energy Portal