Customer Technical Support for oil and gas and industrial rotating equipment
Availability and reliability are among the most crucial parameters for the economical operation of your equipment. The potential to achieve high reliability doesn’t just depend on the performance of the equipment itself; it also relies heavily on efficiently managing any operational issues that may occur. By combining the proactive functions of Remote Diagnostic Services and the reactive functions of our Operational Service Desks, we’re aiming to maximize the availability, reliability, and performance of your rotating equipment and machine trains. And this is only possible when there’s a continuous and secure data exchange – and a close partnership with our customers. By averting trips and preventing forced outages – through the early detection of potential faults and preventive remediation – your equipment’s availability and reliability can be increased.
Proactive and reactive technical support
Our experts from the Customer Technical Support are always there to provide you with dependable solutions derived from their extensive experience and in-depth knowledge in monitoring and diagnosing several thousand connected rotating machines worldwide.
You can access these services with our Siemens Energy Long Term Programs FlexLTP or in a stand-alone contract.
We recently launched our web-based customer interface myHealth, enabling you to check your machine’s health status, and access notifications and reports anywhere, anytime. myHealth provides an overview of your important operational KPIs over a variety of time periods, shows you sensor and event data in an interactive way and gives you and overview of all for your assets issued notifications and reports. myHealth runs on mobiles as well as on handhelds and PCs.
Key benefits of Siemens RDS are increased availability and reliability, along with improved outage planning and preparation.Khaled Abbas, Engineering General Manager, El-Nasr Co., Egypt
